Important information on payments

Doing transfers the right way

To avoid delays in the automatic booking of incoming payments, we would ask you to quote the corresponding invoice numbers per order (1 order = 1 payment or transfer) for all payments and/or transfers to RINGANA. Otherwise, the system cannot allocate payments and/or can only process them with a lot of manual effort.

If full details are not included with incoming payments, we reserve the right to charge a processing fee. Generally speaking, it is not possible to make retroactive changes to transfers. Also regularly check your customer account for any outstanding balances, to avoid reminders or possible duplicate bookings. Please also do not send payment slips for regularly executed transfers to Partner & Customer Service. They are not required and create an unnecessary extra workload for our staff.

In the event of incorrect or incomplete details with regard to the purpose of payment, an overpayment voucher will be issued automatically. The value of the voucher can be offset against the next deduction, provided that it has been entered in the corresponding field before the order process is finalised.

Payments in foreign currency

Please note the following with regard to any payment that is not made in the same currency as the one shown in the invoice:

The currency is always aligned with the delivery country. However, if the invoicing address is different, and the transfer is made in a different currency, the RINGANA exchange rate must be observed.

Our exchange ranges are shown on the homepage at https://www.ringana.com/versandinformationen/ and do not correspond with the daily exchange rates. To avoid any fees, the payment must be made as a SEPA transfer with the correct exchange rate to the correct foreign exchange account.

If the transfer is not done correctly, RINGANA will not bear the fees. After partial derecognition of the invoice, any differences can be seen at any time on ringana.com in My Customer Account.

We recommend that for orders where the currency varies because of different delivery and invoicing addresses (different currency for each address), transactions are always completed by means of advance payment to ensure that no foreign exchange and/or transfer fees are incurred.